We have partnered with Order Protection, a package protection and tracking solution, to give you the best possible delivery experience. When you add Order Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise.

Order Protection offers you peace of mind with package protection for all of your orders at an affordable price. With Order Protection, you don't have to worry about what to do if your order is lost, stolen, or damaged. Simply file a claim with Order Protection to receive a refund or reorder your item(s).

To protect your purchase against loss or theft, add Order Protection package protection at checkout. When you add Order Protection, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Simply file a claim with Order Protection to receive a refund or reorder your item(s).

To protect your order against damage that can occur during the shipping process, add Order Protection package protection at checkout. When you add Order Protection at checkout, you can easily file claims for lost, stolen or damaged packages. Simply file a claim with Order Protection to receive a refund or reorder your item(s).

Lost

For lost orders, claims may be submitted as soon as the item is suspected to be lost. For items that have scheduled delivery dates, Order Protection has a 3-5 business day grace period to ensure that the ordered items aren't simply delayed in transit. After the order is tagged as lost, the refund/reorder will be submitted within 3-5 business days.

Damaged

Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. Photos of the damaged item are required.

Stolen

Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days.