$19.95 USD
Please contact us before returning an order for any reason! Please also be aware that there may be a restocking fee of up to 25% for any order returned.
Prior contact allows both parties to understand the problem and reach an acceptable solution. We understand that orders will be returned and/or exchanged, and we wish to avoid any confusion for our customers regarding their return. You will need to contact us either by email, telephone or by written letter, enclosed in the return package explaining why the product was returned. Our Toll-Free number is 1-866-928-3390.
We gladly accept most returns at the customer's discretion, providing the product is returned in the same condition and in the same packaging as it was shipped and is within 30 days from the delivery date.
International Orders cannot be returned. Unfortunately, we no longer accept returns on International Orders. Please see below for the policy on damaged International Orders.
Custom orders (including All Shade Cloth, Greenhouses, and some Greenhouse Film) cannot be returned. Please check to make sure the sizes you need are correct before placing the order.
Greenhouse Film cannot be returned if it has been unrolled. Please read the size marked on the roll before you proceed to ensure the correct size, color, and style of the film.
Orders returned by fault or decision of the customer, (including customer ordered the wrong item, the customer changed mind, a customer entered the wrong address, etc.), will be given a refund on the product price only. Also, a 25% restocking fee will be charged on returns.
Shipping and return shipping charges will not be refunded in these instances and are the responsibility of the customer. Returned orders shipped under our "Free Shipping" promotion will have all shipping costs incurred by GrowersSolution.com deducted from any refund.
We go to great lengths to fill your order as accurately, and as quickly as possible. Once an order is shipped, the shipping charges are non-refundable and go directly to the carrier delivering the package.
Please be sure your order is correct prior to placing it to ensure a smooth transaction. If you have any questions or concerns regarding our products or ordering process, contact us first. We will be more than happy to answer your questions and help you through the ordering process.
Orders returned due to fault on the part of GrowersSolution.com, (including the wrong item shipped, order sent to wrong address, etc.) will be given a full refund, including all customer paid shipping charges.
Do not return an order for reason of damaged product(s)! See below for our procedures on orders damaged during shipment.
Damaged, missing, and incorrect orders are handled through our partner Order Protection. If you purchased Order Protection during checkout you will need to file your claim through them. For more information please visit our Shipping Protection Page.
Damaged International Orders: If your International Order arrives damaged we will require pictures of the damaged box/products and refund you for the damaged products. We cannot re-ship damaged items on International Orders. Please contact us within 48 hours of delivery if your order arrives damaged.
While orders damaged during shipment are not the customer's fault, we cannot be held responsible if the customer does not follow the above guidelines. Though we only handle a few damage claims each year, most claims filed are settled to the benefit of the customer when the above procedures are followed. These procedures are for your protection as much as ours.
SPECIAL ORDERS
We have a vast network of manufacturers and distributors from which we acquire products, and if the item you want is available, we will be glad to bring it in for you.
Please allow 10-14 business days from the time you place your special order before you expect delivery. Because special orders consist of items we don't regularly stock, these orders are non-refundable & non-returnable.
Damage issues on special order shipments will be handled under the above-mentioned procedures, just like any other shipment.
If you have any questions or concerns regarding the product or the ordering process, contact us at any time, and we will be happy to assist you. Thanks!